If you're looking for an on-demand moving app, Lugg and NEM are two of the top options in 2026. Both let you book movers through your phone with upfront pricing, but they take different approaches to the moving experience. This comparison breaks down the key differences to help you choose.
Quick Overview
Lugg launched in 2015 as a furniture delivery app and has expanded into full-service moves. NEM (National Expert Movers) focuses on providing a complete moving platform with same-day availability, real-time tracking, and a wider range of services including haul-away and labor-only options.
Pricing Comparison
Both apps offer upfront pricing, but the models differ. Lugg charges by the hour with a minimum booking time (usually 1-2 hours depending on the service tier). NEM provides a flat-rate quote based on your inventory, distance, and any special requirements like stairs or long carries.
- Lugg: Hourly pricing starting ~$75-$120/hr for 2 movers + truck. Minimum 1-2 hours.
- NEM: Flat-rate pricing starting ~$149 for small moves. No hourly surprises.
- Lugg charges extra for "XL" moves (larger trucks)
- NEM includes truck size in the flat rate — you pick the service level, not the truck
- Both charge for stairs, but NEM quotes it upfront; Lugg may adjust after
Key difference: With hourly pricing, a move that takes longer than expected costs more. With flat-rate pricing, you know the total before the movers arrive. NEM's upfront model eliminates the stress of watching the clock.
Service Coverage
Lugg operates in select major metros — primarily the San Francisco Bay Area, Los Angeles, New York, Seattle, and a handful of other cities. NEM covers 12+ major metropolitan areas and is actively expanding, with a focus on providing the same quality of service nationwide.
Available Services
- Lugg: Furniture delivery, small moves, store pickups, Costco/IKEA delivery
- NEM: Full-service moves, store delivery (Facebook Marketplace, Costco, IKEA), labor only (loading/unloading), haul-away (junk removal, donation pickup, appliance disposal), packing services
- NEM offers 30+ specific service types vs Lugg's ~5 service tiers
- Both offer same-day booking
- NEM has dedicated mover profiles with ratings; Lugg uses a team-based system
User Experience
Both apps have clean, modern interfaces. Lugg's app is straightforward — pick a service size, enter addresses, and book. NEM's booking flow is more detailed, letting you specify exact items, special handling requirements, and preferred time windows. NEM also offers real-time GPS tracking of your movers and in-app chat for coordination.
Insurance and Protection
Both services include basic liability coverage. Lugg offers basic protection with the option to purchase additional coverage. NEM includes standard moving insurance with every booking and offers premium protection plans for high-value items. NEM movers are background-checked and carry individual insurance.
The Verdict
Lugg is a solid choice for simple furniture deliveries and small item pickups, especially if you're in one of their core markets. NEM is the better option if you want flat-rate pricing without hourly anxiety, need specialized services (haul-away, labor-only, packing), or prefer more transparency in the booking process. For full apartment or home moves, NEM's comprehensive service offering and upfront pricing model gives you more control and fewer surprises.